Please Inspect shipments right away for any damages. Damages must be reported to Scholar’s Choice within 48 hours. Please Report any Damages to firstname.lastname@example.org with your Order number and photo’s of the Shipment and Damages
|Destination||Standard Less than $89*||Standard More than $89*||Express|
****Excluding Clearout Items
|Remote More than $89***|
Canada Remote Areas***
see chart below for remote postal codes
*This only covers ground shipping. Beyond point and oversize shipping is not covered.
**Free Shipping offer does not apply to clear out items, furniture, extra large, and overweight items
***This only covers ground shipping. Beyond point and oversize shipping is not covered.
* Remote areas do not apply , remote area postal codes listed below)
Approximate Delivery Times to U.S. Destinations
Shipping via Express to U.S.A. requires approximately 1-3 business days. If you are away from these major centres, please add extra days.
If you are shipping to an address with one of the following postal codes, the address is considered remote.
Orders under $89 - min freight charge of $20 will be charged. Orders valued at more than $89 – standard ground freight is FREE. Standard Freight is door to door only.
*Truck items have additional freight charges, please see above for details. Back orders under $10 will be cancelled. Orders to USA will have freight charges of 30% of total order, (excluding AK, HI and PR). Truck items are not available for shipping outside Canada. For all other international locations please contact Customer Service 1.800.265.1095 for information. Orders to remote areas - extra charges will apply and we will contact you with the charges. International orders must be paid by EFT.
Drop Ship items are shipped directly from the supplier. A detailed information box will appear and will require your understanding of the shipping details, including delivery time, for the item you are ordering. You must click “OK” to acknowledge that this is understood before allowing the item to be added to your shopping basket.
In some cases, large orders or orders with unusual shaped products may be shipped in two or more boxes (at no additional charge). These boxes may arrive on different days within the allotted time frame. You will receive a shipment confirmation containing a unique tracking number for each box. If you want your order to ship prior to being 100% complete there may be additional freight charges.
If the standard shipping method is selected at checkout, in stock orders are shipped from our warehouse next business day via Canada Post in Canada, and USPS in the United States. Express shipments in Canada are sent using courier ground service. We are sorry that we cannot offer the express shipping option to orders that are shipping to a P.O. Box address.
Beyond Point Orders
Freight charges cover ground transportation only as serviced by a licensed carrier. Ice roads, rail, barge, sealifts, ferries or air transportation are the responsibility of the customer.
Return & Exchanges
We guarantee the quality of our merchandise for at least one year, under conditions of normal use. Normal use being defined as wear and tear incurred while the merchandise was being used for its intended purposes. We will replace or exchange for credit any product that does not perform to your satisfaction.
Within 30 days from original date of purchase, an item in its original packaging in new/unused re-saleable condition may be returned for credit, exchange or refund, less shipping fees. Resource book spines must be intact.
Please contact Customer Service for a return authorization prior to returning your item.
When contacting Customer Service, please be ready to provide the order number so we may process your request quickly. Please allow 24 hours for the return to be processed.
Our Member purchase tracking system allows our Members to return items without a receipt, and will be extended an additional 30 days from date of purchase for a grace period of 60 days.
2. Orders placed on scholarschoice.ca can not be returned to a retail store. Truck items require special handling cannot be returned to the retail store in any situation.
3. All sale items are final sale and are not eligible for returns or credit.
4. A note about e-Books: Due to the nature of the product, all e-Book orders are final sale. e-Books are an electronic file and cannot be retrieved once they are sent to your computer.
If you have any questions or concerns, or wish to obtain an RA #, please contact customer service during our normal business hours of operation by calling 1-800-265-1095 or email at email@example.com
Hours of Operation for CS
Mon- Fri 8:30am-6pm
Saturday 10am -6pm
Unauthorized returns, returns that are a result of a customer ordering error, and truck items are subject to return freight charges and a 15% restocking fee. Orders that are cancelled after products have been shipped are also subject to return freight charges and a 15% restocking fee.
All returns will be processed in the manner in which they were paid, Credit Card, Gift Card, or PayPal.
Scholar's Choice reserves the right to change or cancel any part of your order at any time.