Returns & Exchanges
We guarantee 60* Day No Hassle Returns on products you are not satisfied with.
Read below for more details on our Return Policy.
Did you receive a damaged or defective product, or the wrong item?
Please Inspect shipments right away for any damages. Damages must be reported to Scholar’s Choice within 48 hours. Please Report any Damages to firstname.lastname@example.org with your Order number and photo’s of the Shipment and Damages
Returns of Web Orders
All returns will be processed in the manner in which they were paid - Credit Card, Gift Card, or PayPal.
We guarantee the quality of our merchandise for at least one year, under conditions of normal use (normal use being defined as wear and tear incurred while the merchandise was being used for its intended purposes). We will replace or exchange for credit any product that does not perform to your satisfaction.
Within 30 days from original date of purchase, unused items may be returned for credit, exchange, or refund. Resource book spines must be intact and all other product must be in re-saleable condition. Please allow 24 hours for the return to be processed.
Our Member purchase tracking system allows our Members to return items without a receipt and will be extended an *additional 30 days from date of purchase for a grace period of 60 days. All sale items are final sale and are not eligible for returns or credit.
Orders that have been shipped are subject to a 15% restocking fee and return freight charges.
A note about e-Books: Due to the nature of the product, all e-Book orders are final sale. e-Books are an electronic file and cannot be retrieved once they are sent to your computer.
Truck items will not be returned to the retail store in any situation - they must be returned to Head Office. Items that are returned to HO require an RA#.
Scholar's Choice reserves the right to change or cancel any part of your order at any time.
If you have any questions or concerns, or to obtain an Return Authorization Number (RA#), please contact customer service during our normal business hours of operation at email@example.com or by calling 1-800-265-1095.
Hours of Operation for CS:
Monday to Friday 8:30 am - 6 pm
Saturday 10 am - 6 pm
Once a Return Authorization Number has been issued by Customer Service, customers will have 30 days to return the item/items back to us, past 30 days refund will be cancelled.
Contact us via our convenient online customer service help form or email us directly at firstname.lastname@example.org