Returns & Exchanges

Did you recieve a damaged or defective product, or the wrong item?

Returns of Web Orders

All returns will be processed in the manner in which they were paid - Credit Card, Gift Card, or PayPal.

We guarantee the quality of our merchandise for at least one year, under conditions of normal use (normal use being defined as wear and tear incurred while the merchandise was being used for its intended purposes). We will replace or exchange for credit any product that does not perform to your satisfaction.

Within 30 days from original date of purchase, unused items may be returned for credit, exchange, or refund. Resource book spines must be intact and all other product must be in re-saleable condition. Please allow 24 hours for the return to be processed.

Our Member purchase tracking system allows our Members to return items without a receipt and will be extended an additional 30 days from date of purchase for a grace period of 60 days. All sale items are final sale and are not eligible for returns or credit.

A note about e-Books: Due to the nature of the product, all e-Book orders are final sale. e-Books are an electronic file and cannot be retrieved once they are sent to your computer.

Truck items will not be returned to the retail store in any situation - they must be returned to Head Office. Items that are returned to HO require an RA#.

If you have any questions or concerns, or to obtain an RA #, please contact customer service during our normal business hours of operation at customerservice@scholarschoice.ca or by calling 1-800-265-1095.

Hours of Operation for CS:

Monday to Friday     8:30 am - 6 pm

Saturday                     10 am - 6 pm

Sunday                        Closed

When contacting Customer Service, please have your order number ready so we can process your request quickly. Unauthorized returns (returns that are a result of a customer ordering error) and truck items are subject to return freight charges and a 15% restocking fee. Orders that are cancelled after products have been shipped are also subject to return freight charges and a 15% restocking fee.

Scholar's Choice reserves the right to change or cancel any part of your order at any time.

Contact us via our convenient online customer service help form.

customerservice@scholarschoice.ca