Shipping Rates


Our Guarantees

 

*Free Shipping excludes orders to remote areas. 

 

August and September are peak months and shipping times may vary due to the volume of orders. We will do our VERY BEST to ensure your delivery arrives in a timely manner.  Speak to our customer service team if you have any questions about your orders.

 

Read below for more information about our Shipping Policy, OR

CLICK HERE to learn more about our return policy, including our 60* Day No Hassle Returns Guarantee.

 

Furniture Items

 

Furniture items require 3 business days to to be shipped and do not qualify for the next day shipping guarantee. 

 

Special Conditions

Includes shipments requiring inside delivery (beyond the door of the building), special handling such as a second floor and delivery to a specific location within the building. In such cases please notify Customer Service at the time you place the order. Additional charges may apply. Please check out our Gold Service Standard for special services available on large orders

*Conditions apply to shipping on orders below $69 and items being sent to beyond points and remote areas.  See below for more details.

 

Standard Freight

Standard Freight is door to door only and covers only standard ground shipping. For orders via Canada Post, FedEx, Purolator, or LTL - Less than Truckload, valued at more than $49, standard ground freight is FREE. Excludes remote shipping points and beyond points.

Destination     Standard Less than $69* Standard More than $69 
Canada $20.00 FREE

Please Inspect shipments right away for any damages. Damages must be reported to Scholar’s Choice within 48 hours. Please Report any Damages to claims@scholarschoice.ca with your Order number and photo’s of the Shipment and Damages

Back orders under $10 may be cancelled.

 

Remote Areas

Shipments destined to an address in a remote shipping area, defined by the postal codes below is considered a remote destination. For orders being shipped to addresses considered to be a Remote Shipping Area (by Canada Post standards), the shipping charge is a minimum of 30% of the merchandise subtotal if the amount is greater than $149. Otherwise, there is a minimum $40 charged for shipping.

Interested in a freight quote for your remote location? Insert a note on your order and a customer service rep will reach out to you.

Destination      Remote Less than $149* Remote More than $149
Canada Remote Areas $40  30%

Please Inspect shipments right away for any damages. Damages must be reported to Scholar’s Choice within 48 hours. Please Report any Damages to claims@scholarschoice.ca with your Order number and photo’s of the Shipment and Damages

Back orders under $10 may be cancelled.

 

 

Beyond Point Orders

Destination is beyond the provincial forwarding points or is serviced by air to Labrador, the Yukon, Northwest Territories and Nunavut
Destination is serviced by air only, ice roads, rail, ferries, barge or sealift. The shipment is prepaid to a forwarding point and collect beyond at the responsibility of the Customer.

 

International Orders

Destination      Less than $500* More than $500
Orders to USA $250  30%

Please Inspect shipments right away for any damages. Damages must be reported to Scholar’s Choice within 48 hours. Please Report any Damages to claims@scholarschoice.ca with your Order number and photo’s of the Shipment and Damages

We are sorry but we do not ship to Alaska, Hawaii or Puerto Rico.

Some oversized items may not be available for shipping outside Canada and may have additional freight charges added to your order.

International orders must be paid by Credit Card.

 

Past Purchases

Free shipping offer can not be applied to past purchases.

Return & Exchanges

We guarantee the quality of our merchandise for at least one year, under conditions of normal use. Normal use being defined as wear and tear incurred while the merchandise was being used for its intended purposes. We will replace or exchange for credit any product that does not perform to your satisfaction.

Within 30 days from original date of purchase, an item in its original packaging in new/unused re-saleable condition may be returned for credit, exchange or refund, less shipping fees. Resource book spines must be intact.

Please contact Customer Service for a return authorization prior to returning your item.

When contacting Customer Service, please be ready to provide the order number so we may process your request quickly. Please allow 24 hours for the return to be processed.

 

Our Member purchase tracking system allows our Members to return items without a receipt, and will be extended an additional 30 days from date of purchase for a grace period of 60 days.
2.     Orders placed on scholarschoice.ca can not be returned to a retail store. Truck items require special handling cannot be returned to the retail store in any situation.

3.     All sale items are final sale and are not eligible for returns or credit.

4.     A note about e-Books: Due to the nature of the product, all e-Book orders are final sale. e-Books are an electronic file and cannot be retrieved once they are sent to your computer. 

If you have any questions or concerns, or wish to obtain an RA #, please contact customer service during our normal business hours of operation by calling 1-800-265-1095 or email at customerservice@scholarschoice.ca 

Hours of Operation for CS

     Mon- Fri      8:30am-6pm

     Saturday     10am -6pm

     Sunday        Closed

 

Unauthorized returns, returns that are a result of a customer ordering error, and truck items are subject to return freight charges and a 15% restocking fee. Orders that are cancelled after products have been shipped are also subject to return freight charges and a 15% restocking fee.

All returns will be processed in the manner in which they were paid, Credit Card, Gift Card, or PayPal.

Scholar's Choice reserves the right to change or cancel any part of your order at any time.

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