Frequently Asked Questions

 

Why are my SC Rewards not applying?

Be sure you are logged in as an SC Rewards registrant with the same email address you used when you originally signed up in-store or online. If your membership has expired, you can renew by placing SC Rewards into your cart.

Pricing on our site reflects your 10% SC Rewards membership discount. In the case of an event or promotion, your SC Rewards pricing will reflect the 20% pricing difference - your 10% discount plus an additional 10% in savings.

Why is my coupon code not working?

The coupon code may not be valid with the current promotion. Ensure you are reading the fine print on the promotional landing page to verify that your transaction has met all of the requirements needed to use the coupon. The print may be small, but it's important!

Why am I not able to select the Ship To The Store option?

In order to ship to the store, all of the items in your cart must be in stock and available and your order sub-total (before taxes) must meet the minimum required amount. Make sure to also check that your location is in shipping distance of the store.

If I place an order and purchase an SC Rewards membership at the same time, will I qualify for the member discount?

Yes, you will qualify for the discount!

Where can I view my SC Rewards?

SC Rewards are points that can be viewed and redeemed at screwards.com.

If an item is out of stock, am I still able to order it?

If you are able to add the out of stock item to your cart, you will be able to place the order and the item will be shipped within 4-6 weeks.

Why does it seem that furniture always out of stock ?

Certain items on our website are special order items that are only purchased when requested.